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Our goal with this two-day in-class course is to tie together cause analysis processes that may be disparate in some organizations or confusing to some individuals. For example, many laboratories have distinctly separate processes for proficiency testing discordant findings, accreditation findings, safety incidents, complaints and patient occurrences/near misses. This seminar will tie these together and link them to one fundamental approach so that cause analysis is done systematically, consistently, completely and ultimately leads to improvements and mitigation of risk. Delivery techniques utilize real examples to illustrate the concepts presented, combined with case studies that allow the participants to apply the skills learned.
Are you sometimes struggling to decide if a nonconforming event requires cause analysis?
First appeared in October 2005 edition of QMP-LS News – attributed to Jane Gun-Munro
Root cause analysis (RCA) is a methodology for finding the most important reason for a problem or occurrence, in order to mitigate risks of recurrence. RCA can be used in almost any situation where there is a gap between actual and desired performance.
Institute for Quality
Management in Healthcare
1500-393 University Avenue
Toronto, Ontario Canada M5G 1E6
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