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Term: customer service
6 found

Proficiency Testing Customer Satisfaction Survey – Summary of Results

By Editor on 6/22/2018

In November 2017, the IQMH Centre for Proficiency Testing distributed a satisfaction survey to all QView™ e-notice subscribers. The objective of this survey was to gather information from Proficiency Testing (PT) clients in order to:

Centre for Proficiency Testing
customer satisfaction survey
customer service

PT Take-away: Customer Satisfaction Survey 2017

By Editor on 12/6/2017

A goal of the Institute for Quality Management in Healthcare (IQMH) is to provide our participants with the best possible service. In 2014, IQMH Centre for Proficiency Testing reached out to participating laboratories to obtain feedback on how we could improve our communication with laboratories, and the feedback we received was of great value. The purpose of this 2017 survey is to determine if the improvements we implemented continue to add value to our participants and to seek feedback to continually improve our services. Obtaining feedback from the laboratories is vital to our internal review process. We are requesting that all laboratories participating in the IQMH Proficiency Testing surveys respond to this survey.

Centre for Proficiency Testing
customer satisfaction survey
customer service

PT Take-away: PT Participant Satisfaction Survey coming November 30, 2017

By Editor on 11/28/2017

A goal of the Institute for Quality Management in Healthcare (IQMH) is to provide our participants with the best possible service. In 2014, IQMH Centre for Proficiency Testing reached out to participating laboratories to obtain feedback on how we could improve our communication with laboratories, and the feedback we received was of great value. The purpose of this 2017 survey is to determine if the improvements we implemented continue to add value to our participants and to seek feedback to continually improve our services.

Centre for Proficiency Testing
customer satisfaction survey
customer service
feedback
pt take-away

PT Take-away: Communicating with IQMH Centre for Proficiency Testing staff

By Editor on 5/26/2017

Please note that the volume of queries tends to increase closer to the survey due date; therefore, the earlier you are able to contact us, the sooner we can assist you in resolving the issue. The Consultant Technologists for the PT survey disciplines are:

Centre for Proficiency Testing
customer service
pt take-away
staff

PT-Takeaway: Identification of opportunities for improvement leads to quality improvement

By Editor on 1/20/2016
PT Take-awayPart of a quality management system includes identifying opportunities for improvement and implementing quality improvements.
analysis worksheets
Centre for Proficiency Testing
customer service
opportunity for improvement
pt take-away
QMS
quality improvement
survey reports
surveys

Accreditation Station: Enhanced evaluation of new IQMH assessors

By Editor on 3/18/2015
Ongoing monitoring of competence is accomplished with the assessor performance evaluation. Currently, these evaluations are completed by the IQMH staff technologist and the team leader following each assessment visit and assessors receive a copy of this feedback.
accreditation station
assessment
assessors
customer service
evaluation
feedback
performance standards

 

Institute for Quality
Management in Healthcare

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T:416-323-9540 

 TF:1-877-323-9540 

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