Over the past year, IQMH Centre for Accreditation has been reviewing the processes for the Accreditation Assessor program and some changes have been made in order to ensure our processes are of the highest quality. This article should be read in conjunction with General Policies for Assessors (Politiques générales à l'intention des évaluateurs), available on the IQMH website.
A new category of Provisional Assessor has been added to the training program. When an assessor candidate completes the three-day classroom training and passes the exam and evaluation, instead of becoming an Active Accreditation Assessor, they will become a Provisional Assessor. The candidates will not become an Active Accreditation Assessor until they have completed a successful accreditation visit with a Staff Technologist. During this assessment visit, the Provisional Assessor will be evaluated on their techniques by the Staff Technologist, the Team Leader and the assessment visit facility. After the assessment visit is over, the evaluations will be reviewed by accreditation staff to determine whether the Provisional Assessor was successful. Successful candidates will become Active Accreditation Assessors and receive an accreditation assessor certificate. Unsuccessful candidates will be notified. The accreditation Staff Technologists will make every effort to include Provisional Assessors on an accreditation assessment visit within one year of their training. This may not always be possible, depending on the Provisional Assessor’s areas of expertise and the accreditation visits available, thus an assessor can hold provisional status for up to three years.
Assessor Certification Maintenance
Accreditation assessors are expected to be available for at least one assessment visit per year. If an assessor does not complete one visit within a calendar year, they will be asked to complete a refresher activity. This is available in two ways.
- Attend a one-day face-to-face assessor refresher activity session at the IQMH office or
- Complete an online refresher activity which will be posted to QView™.
In September, IQMH will send out an email notice to all Active and Provisional Assessors who have not completed a visit that year to inform them that they will need to complete one of the two refresher activities before November 30th of that year in order to maintain their Active Assessor status. This notice will include the dates of any face-to-face refresher activities that are planned for that year.
A reminder email will be sent to assessors who have not yet completed an activity at the beginning of December. If a refresher activity is not completed by November 30th, the assessor risks being withdrawn from the accreditation assessor program.
In addition to this, any Active Assessors who have not participated on an assessment visit for the previous three years, whether they have completed a refresher activity or not, will be considered for withdrawal. This is because IQMH wants to make sure all Active Accreditation Assessors are up to date with the current requirements and expectations of qualities and skills necessary to remain an Active Accreditation Assessor.
Assessor Information Updates
IQMH Centre for Accreditation communicates with assessors on a regular basis, usually via email. These communications provide program updates and request feedback on the program and its requirements. Confidential information is conveyed via secure password-protected web portal.
IQMH Centre for Accreditation updates its records regularly. Assessors are responsible for keeping their personal information up to date and are asked to inform IQMH Centre for Accreditation when their personal information changes, when they have a change in employment status, and when their areas of expertise change. Email addresses are especially important because most communications from IQMH are now sent by email. Remember that IQMH cannot contact you if we don’t have the correct information.
There is an Assessor Change of Information Form available on the IQMH website for assessors to update their personal information when necessary.
Thank you for your participation in our accreditation assessor program. Without you we would not be able to carry out peer assessment visits for our accredited facilities.