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Module 12: Referrals and Contracts

The ISO 15189 standard has strict requirements regarding the use of referral laboratories and contractors. This module will help you understand how to ensure your outsourced services comply with ISO requirements. Learn how to:
  • Review contracts
  • Monitor the competence of referral labs
  • Evaluate and select suppliers
Bonus Material
  • Readiness Workbook
  • Coaching Tips
  • Downloadable PDF files
Key Content
  • Review of Contracts
  • Definition of a Referral Lab
  • Selecting Referral Labs
  • Monitoring the Competence of Referral Labs
  • Reporting Referral Lab Results
  • Supplier Management
  • Selection of Suppliers
  • Verification of Materials
  • Inventory Control
  • Evaluation of Suppliers

Institute for Quality
Management in Healthcare

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