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Module 10: Managing Personnel

Laboratory personnel are your most important asset. In order to take full advantage of their abilities, you need to clearly define their roles and responsibilities. With this module, you will be able to:
  • Gain an understanding of ISO 15189 requirements regarding personnel policies
  • Implement a competency assessment framework
  • Create an organizational chart and define roles and responsibilities
Bonus Material
  • Readiness Workbook
  • Coaching Tips
  • Downloadable PDF files
Key Content
  • Organizational Charts
  • Personnel Policies
  • Job Descriptions
  • Personnel Records
  • Duties of the Laboratory Director
  • Delegation of Duties
  • Staff Training
  • Confidentiality
  • Conflict of Interest
  • Competence Assessment
  • Most Common Nonconformities

Institute for Quality
Management in Healthcare

1500-393 University Avenue
Toronto, Ontario M5G 1E6 Canada





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