Accreditation to ISO 15189 by the Centre for Accreditation is a mark of excellence recognized around the world. We assess the ability of a facility to perform medical testing or the collection of specimens with formal recognition of this competence through accreditation to our ISO 15189 Plus™ requirements. It also provides facilities with the tools they need to standardize their processes, address diminishing resources and set a quality benchmark.
The Institute for Quality Management in Healthcare welcomes the opportunity to investigate all complaints as they may contribute to opportunities for improvement. Only complaints that are received in writing, with the identification of the complainant, are investigated.
If you wish to formally submit a complaint, please complete the Accreditation Complaint Form by clicking on the link below. This form is submitted electronically. Alternatively, you may file a written complaint and mail it to the IQMH office.
If you are writing to file a complaint against an accredited facility, please ensure that you follow the facility’s complaint process first. Please note that by submitting a complaint, you are agreeing for this information to be shared with all parties involved, including the appropriate regulatory authority, if required. The Associate Director of Accreditation will review the complaint submission, and will contact you within 10 business days.
Accreditation Complaint Form
Formulaire de plainte d'accréditation
Institute for Quality
Management in Healthcare
1500-393 University Avenue
Toronto, Ontario M5G 1E6 Canada
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