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Module 06: Process Maps and Procedures

Process maps and procedures ensure everyone in your laboratory understands their responsibilities and how to fulfill them. With this module, you will learn about ISO 15189 requirements for documenting processes and procedures. Expect to gain:
  • Knowledge of the ISO standards for documentation
  • How to create process flow charts
  • Practical advice on writing step-by-step procedures
Bonus Materials
  • Types of Flowcharts PDF
  • Suggested Document Hierarchy PDF
  • Readiness Workbook
  • Video Coaching Tips
Key Content
  1. How Much Documentation is Needed
  2. Action Plan
  3. Document Hierarchy
  4. Mapping Out Processes
  5. Designing a Flowchart
  6. Procedures
  7. Quick Reference Cards
  8. Manufacturer’s Instructions
  9. Document Format
  10. Benefits of Documentation
  11. Action Plan for Documenting Your System

Institute for Quality
Management in Healthcare

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